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Escalation Matrix for Stock Broker & Depository Grievances

Details of Contact Person Address Contact No. Email Id Working hours
Customer Care Helpdesk Team C-56, Sector -63, Noida – 201301 (Uttar Pradesh) 080-69991111 helpdesk@mastertrust.co.in Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
Head of Customer Care Upasana Sharma C-56, Sector -63, Noida – 201301 (Uttar Pradesh) 0120-6221123 head.crm@mastertrust.co.in Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
Compliance Officer Sudhir Sharma C-56, Sector -63, Noida – 201301 (Uttar Pradesh) 0120-6221157 co@mastertrust.co.in Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
CEO Harjeet Singh Arora Master Chambers, SCO 19, Feroze Gandhi Market, Ludhiana-141001 0161-5043500 ceo@mastertrust.co.in Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat

Dedicated Helpline & Email-ID to Report Cyber Security Incidents by Investor

Email Id Contact No.
cybersupport@mastertrust.co.in 08069797800

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchanges and Depositories at :

BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx

NSE:https://investorhelpline.nseindia.com/NICEPLUS/

MCX : https://www.mcxindia.com/Investor-Services

NCDEX: https://ncdex.com/investor-grievances/complaint-registration-form

NSDL:https://www.epass.nsdl.com/complaints/websitecomplaints.aspx

CDSL:https://www.cdslindia.com/Footer/grievances.aspx

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.