Escalation Matrix
Escalation Matrix for Stock Broker & Depository Grievances
| Details of | Contact Person | Address | Contact No. | Email Id | Working hours |
|---|---|---|---|---|---|
| Customer Care | Helpdesk Team | C-56, Sector -63, Noida – 201301 (Uttar Pradesh) | 080-69991111 | [email protected] | Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat |
| Head of Customer Care | Upasana Sharma | C-56, Sector -63, Noida – 201301 (Uttar Pradesh) | 0120-6221123 | [email protected] | Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat |
| Compliance Officer (Stock Broking & Depository) | Sudhir Sharma | C-56, Sector -63, Noida – 201301 (Uttar Pradesh) | 0120-6221157 | [email protected] | Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat |
| Managing Director (MD) | Harjeet Singh Arora | Master Chambers, SCO 19, Feroze Gandhi Market, Ludhiana-141001 | 0161-5043500 | [email protected] | Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat |
Dedicated Helpline & Email-ID to Report Cyber Security Incidents by Investor
Email:
Phone:
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/ or Exchanges and Depositories at :
BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NSE: https://investorhelpline.nseindia.com/NICEPLUS/
MCX : https://www.mcxindia.com/Investor-Services
NCDEX: https://ncdex.com/investor-grievances/complaint-registration-form
NSDL: https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
CDSL: https://www.cdslindia.com/Footer/grievances.aspx
MSEI: https://mseonlinecomplaint.msei.in/
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.