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Escalation Matrix

Escalation Matrix for Stock Broker & Depository Grievances

Details of	Contact Person	Address	Contact No.	Email Id	Working hours
Customer Care	Helpdesk Team	C-56, Sector -63, Noida – 201301 (Uttar Pradesh)	080-69991111	[email protected]	Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
Head of Customer Care	Upasana Sharma	C-56, Sector -63, Noida – 201301 (Uttar Pradesh)	0120-6221123	[email protected]	Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
Compliance Officer	Sudhir Sharma	C-56, Sector -63, Noida – 201301 (Uttar Pradesh)	0120-6221157	[email protected]	Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
CEO	Harjeet Singh Arora	Master Chambers, SCO 19, Feroze Gandhi Market, Ludhiana-141001	0161-5043500	[email protected]	Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat

Dedicated Helpline & Email-ID to Report Cyber Security Incidents by Investor

Email:

Phone:

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/ or Exchanges and Depositories at :

BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx

NSE:https://investorhelpline.nseindia.com/NICEPLUS/

MCX : https://www.mcxindia.com/Investor-Services

NCDEX: https://ncdex.com/investor-grievances/complaint-registration-form

NSDL:https://www.epass.nsdl.com/complaints/websitecomplaints.aspx

CDSL:https://www.cdslindia.com/Footer/grievances.aspx

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Disclaimer

Prevent Unauthorized Transactions in your demat/trading account --> Update your Mobile Number/Email Id with your Depository Participant/Trading Member. Receive alerts on your Registered Mobile/Email Id for all debit and other important transactions in your demat/trading account directly from NSDL/CDSL/Exchange(s) on the same day. Issued in the interest of investors.

Investments in the securities market are subject to market risks. Read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

“Attention Investors

1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.

2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

3. Pay 20% upfront margin of the transaction value to trade in cash market segment.

4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

.......... Issued in the interest of Investors"

Master Capital Services Ltd.: (CIN: U67190HR1994PLC076366), Members: NSE, BSE, MCX, NCDEX & MSEI, SEBI Regn. No.: INZ000210539 | NSDL SEBI Regn. No. IN-DP-NSDL-108-99| CDSL SEBI Regn. No. IN-DP-CDSL-141-2001| Merchant Banker SEBI Regn. No. INM000000I07 | Research Analyst SEBI Regn. No. INH000002194| AMFI Registered Mutual Fund Distributor, AMFI Regn. No. ARN-58711. Date of initial Registration: 18/03/2025. Current validity of ARN - 17/03/2028. Registered office: A-852-A, Basement, Sushant Lok, Phase-I, Gurugram, Haryana-122002. Corporate/Correspondence office: 1012, 10th Floor, Arunachal Building, Barakhamba Road, New Delhi-110001

Up Streaming Client Nodal Bank Account (USCNBA) for collection of client fund: Bank Account No. 00030340026875, Account Holder Name: Master Capital Services Limited- USCNB account, IFSC : HDFC0000003, Bank Name : HDFC BANK LTD

Investors are requested to note that Stock broker (Master Capital Services Ltd.) is permitted to receive/pay money from/to investor through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA). Stock broker (Master Capital Services Ltd.) is also required to disclose its USCNB accounts to Stock Exchange. Hence, you are requested to use abovementioned USCNB account only for the purpose of dealings in your trading account with us. The details of our USCNB accounts are also displayed by Stock Exchanges on their website under “Know/ Locate your Stock Broker” for NSE & BSE, “Membership –>–> Notice Board –>–> Member & AP details” for MCX and “Membership –> Disclosures” for NCDEX.

Master Portfolio Services Ltd.: (CIN: U67120GJ1994PLC124853), Registered Portfolio Manager, SEBI Registration No. INP000001637 Registered Office: 704, 7th Floor, Sears Tower, Opp. Just Dial Tower, Panchvati To Gulbai Tekra Road, Ahmedabad 380009, Gujarat

“The Clients have the option to be on boarded directly with Master Portfolio Services Limited for its PMS service/products without intermediation of persons engaged in distribution services.”

Master Trust Ltd. (CIN: L65991PB1985PLC006414)

AMFI Registered Mutual Fund Distributor | AMFI Regn. No. ARN-58711 | Date of initial Registration: 18/03/2025 | Current validity of ARN - 17/03/2028.

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